Refund policy

(A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity.)

Revocation instructions
Right of cancellation
You have the right to cancel this contract within 14 days without giving a reason.
The cancellation period is 14 days from the day

- on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in one go;
- on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

- in which you or a Dri tter, who is not the carrier, has taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you have to tell us (PACIFIC AND LIME GMBH, Binderstr. 3, 83278 Traunstein, telephone no.: +4917623696170, e-mail address: sales@pacific-lime.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached model cancellation form, which is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal

If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent back the goods, depending on which of the is earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the 14-day period.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods , if this loss in value is due to the handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion orReasons for expiry

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly based on are tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts

The right of withdrawal expires early for contracts

- for the delivery of sealed goods that cannot be returned for reasons of health protection or hygiene be suitable if their seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they have been mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package if unsealed after delivery.



Example cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To PACIFIC AND LIME GMBH, Binderstr. 3, 83278 Traunstein, e-mail address: sales@pacific-lime.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) regarding the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)(s )
- Address of consumer(s)
- Signature of consumer(s) (only if notification is on paper)
- Date

(*) Delete where not applicable.

.